Smart ID Application – The South African government has officially revamped the Smart ID application process in 2025, making it faster, easier, and more accessible than ever. Citizens can now complete most of the application online, significantly reducing time spent in queues and simplifying document handling. The Department of Home Affairs (DHA) aims to enhance digital access for all, especially youth applying for their first ID.
This guide covers the complete process, eligibility, required documents, timelines, payment details, and departmental contact information for Smart ID applications in 2025.
New Features of the 2025 Smart ID Application System
The Smart ID application process in 2025 includes key upgrades and online services that reduce the need for in-person visits.
- Online Application Portal: Apply from home using the eHomeAffairs platform.
- Biometric Capture at Banks: Visit participating banks like ABSA, Standard Bank, FNB, and Nedbank for biometric verification.
- Shorter Waiting Time: Processing takes 7–14 working days, a significant improvement from previous wait times.
- Notification Updates: Receive SMS or email updates on application status.
- Improved Accessibility: System supports mobile devices and is available in multiple languages.
Eligibility Criteria and Who Can Apply in 2025
The 2025 Smart ID system is open to all eligible South African citizens.
- First-time applicants aged 16 and above
- Citizens replacing green barcoded ID books
- Individuals needing to replace lost/damaged Smart IDs
- Married persons updating surnames
- Senior citizens (60+) updating to Smart ID
- Applicants must have a valid South African birth certificate or green barcoded ID
Step-by-Step Guide: How to Apply for a Smart ID in 2025
To simplify the process, follow this easy step-by-step guide to applying online for your Smart ID.
- Visit the eHomeAffairs Portal
- Register your profile with your South African ID number
- Fill in the Smart ID application form
- Upload certified copies of necessary documents (birth certificate, proof of residence, etc.)
- Make the online payment of R140 via the secured portal
- Schedule a biometric appointment at your nearest bank or DHA office
- Attend the appointment with original documents for fingerprinting and photo capture
- Track your application status online or via SMS
Documents Required for 2025 Smart ID Application
Ensure you have all required documents before applying:
- Certified copy of birth certificate or green ID book
- Proof of residential address (e.g., utility bill or lease)
- Marriage certificate (if applicable for surname change)
- Proof of payment (R140 via online system)
- Parental IDs (if applicant is below 18)
Note: All documents must be scanned and uploaded in PDF format.
Smart ID Application Timeline and Delivery Status
The DHA has provided the following updated timelines:
| Application Stage | Expected Timeframe |
|---|---|
| Online registration | 15–30 minutes |
| Document submission | Immediate after upload |
| Payment confirmation | Instant |
| Biometric appointment | Within 3–5 working days |
| Processing & printing | 7–14 working days |
| SMS collection notification | Within 2 weeks |
| ID Collection | At chosen DHA office or bank |
Smart ID Collection Locations and Bank Partners
The Department of Home Affairs has partnered with major banks to offer biometric and collection services.
| Bank Partner | Available Provinces | Services Offered |
|---|---|---|
| ABSA | Gauteng, Western Cape | Biometrics, Collection |
| FNB | Gauteng, Eastern Cape | Biometrics Only |
| Nedbank | KwaZulu-Natal, Western Cape | Biometrics, Collection |
| Standard Bank | Nationwide | Biometrics, Collection |
| Capitec Bank | Pilot phase in Gauteng only | Biometrics |
Important: You must have a banking appointment if collecting at a bank.
Fees and Payment Methods for Smart ID in 2025
- Application Fee: R140
- Reprint (lost/damaged card): R140
- First-time applicants (16 years): FREE
Payment Methods:
- Online via eHomeAffairs Portal
- EFT or debit card at selected banks
- No cash payments accepted
FAQs – Smart ID Application
Q1. Is the Smart ID card mandatory in 2025?
Yes, the green barcoded ID book is being phased out. Smart IDs are now the primary valid identification.
Q2. Can I apply for a Smart ID on behalf of my child?
Yes, for minors (16–17 years), a parent or legal guardian can assist in the application, provided all supporting documents are uploaded.
Q3. What happens if I miss my biometric appointment?
You can reschedule via the eHomeAffairs portal. It is important to attend within 30 days of submitting your application.
Q4. Is home delivery available?
No. All Smart IDs must be collected in person from your selected DHA office or banking partner.
Q5. Can foreigners apply for a Smart ID?
No. Only South African citizens are eligible for Smart ID cards.
DHA Contact Information and Support Details
If you have issues or need support, use the following contact options:
Department of Home Affairs – National Support Centre
- Phone: 0800 60 11 90 (Toll-Free)
- Email: [email protected]
- Operating Hours: Monday–Friday, 8 AM to 5 PM
Website for Applications: https://ehome.dha.gov.za/ehomeaffairs
Facebook: Department of Home Affairs
Twitter/X: @HomeAffairsSA
Conclusion of Smart ID Application
The 2025 digital upgrade to the Smart ID application process marks a major improvement in government service delivery. With quicker processing, online convenience, and biometric collection at banks, applying for your Smart ID has never been easier. Ensure you have all your documents ready, make your online payment, and complete your application with confidence.